Refund policy

At Extra Select we would like you and your pet to be delighted with our products. If, however, upon receiving you order you experience any problems please contact us within 24 hours of delivery via email to orders@extraselect.co.uk You will need to provide details of your name, address, order reference, contact details and details of your concern.

I ordered the wrong product or changed my mind. Can I return it?

Returns should be made in the original, undamaged packaging within 14 days of the original delivery and we reserve the right to withhold a percentage of the refund value of returned goods if the product or packaging is in such a condition that the item needs to be reduced in price for resale. Products should be returned to Extra Select, Cressingham Road, Saham Toney, Thetford, Norfolk IP25 7AA. We cannot be held responsible for postage of returning items. If you require an exchange for another product we are happy to process this however an additional delivery charge of £7.19 may apply.

My item is damaged or faulty

All damages must be cleared noted on proof of delivery. Please be advised that signing unchecked deliveries is not acceptable. We will require images of the damage/fault referred to along with an image of the inner and outer package and follow the procedure shown above.

I received the wrong item

Please follow the above procedures shown above and we will contact you to resolve the issue. Please note that in the event you would like to arrange collection of an item, we charge a minimum of £25.